Refund And Return Policy

Overview

We have a 7-day return policy if item dameged or defective, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@pranax.in. Please note that returns will need to be sent to the following address: [Pranax, Beleghata Main Road, Kolkata – 700085]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@pranax.in.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-returnable items 
This types of items cannot be returned, like battery, ev kit, custom products (such as special orders or personalized items). We do not accept returns for hazardous materials, flammable liquids. Please get in touch if you have questions or concerns about your specific item. If your items are dameged or defective then we take return it.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, you have to sent your old product to our return address & we will send new product after received your old product. If the old product is damaged or defective in any way then the compensation of the product should be paid at the time of ordering the new product. The customer has to bear the reverse and forward shipping charges.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@pranax.in.

Shipping returns

To return your product, you should mail your product to: Pranax, Beleghata Main Road, Kolkata – 700085.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@pranax.in for questions related to refunds and returns.