Who we are
Our website address is: https://pranax.in. We are Indian Lithium battery pack manufacturer. Our company located at Kolkata.
Last updated: [19-09-2024]
At Pranax, your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or interact with our website (pranax.in), use our services, or communicate with us (collectively, the “Services”). This policy applies to all users of our Services, including customers, visitors, and others whose personal information we collect.
By using our Services, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue using our Services.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the “Last Updated” date and notify you as required by law. Please review this policy periodically for any updates.
Personal Information We Collect
The type of personal information we collect varies depending on your interactions with us. The main categories include:
- Information You Provide Directly:
- Contact Information: Name, address, phone number, email.
- Order Information: Shipping/billing addresses, payment details, and order history.
- Account Information: Username, password, security questions.
- Shopping Information: Items viewed, added to cart or wishlist.
- Customer Support Data: Any information you provide during support interactions.
- Automatically Collected Information (Usage Data):
We use cookies and other tracking technologies to automatically collect information about your interaction with our website, including:- Device information (browser type, IP address, operating system).
- Information about how you access and use our website (e.g., pages viewed, clicks, navigation patterns).
- Third-Party Information:
We may receive information from third-party vendors who support our website, payment processors, or marketing partners. This could include:- Payment information to process transactions.
- Usage data from online tracking (e.g., cookies, web beacons, pixels).
How We Use Your Personal Information
We use your personal information for various business and legal purposes, including:
- Providing Services:
- Process payments, fulfill orders, handle returns, and manage your account.
- Send notifications related to your purchases, returns, or other transactions.
- Provide customer support.
- Marketing & Advertising:
- Send promotional communications (email, SMS) and show tailored ads.
- Conduct surveys and analyze site activity to improve our services.
- Security and Fraud Prevention:
- Protect our site and services from fraud, illegal activities, or security threats.
- Legal Compliance:
- Comply with applicable legal obligations, such as responding to subpoenas or other legal requests.
How We Disclose Your Personal Information
We may share your personal information in the following situations:
- Service Providers:
- With third-party vendors who assist in services like payment processing, order fulfillment, IT management, and customer support.
- Marketing Partners:
- With marketing partners to help advertise and promote our products, subject to their own privacy policies.
- Business Transactions:
- In the event of a merger, acquisition, or sale of assets.
- Legal Obligations:
- To comply with legal requirements, enforce our terms of service, or protect the rights of our company, customers, or others.
Cookies and Tracking Technologies
Currently, we do not use cookies or similar tracking technologies on our website. However, should this change,
we will update this section of the Privacy Policy and notify you as required by law.
Data Security and Retention
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the internet is completely secure. By using our Services, you acknowledge that any information you transmit may be subject to risks.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including complying with legal obligations, resolving disputes, or enforcing agreements.
Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Right to Access:
You can request a copy of the personal information we hold about you. - Right to Delete:
You can request that we delete your personal information, subject to legal exceptions. - Right to Correct:
You can request corrections to inaccurate or incomplete personal information. - Right to Portability:
You can request a copy of your personal information in a machine-readable format to transfer to another service provider. - Right to Restrict Processing:
You may request that we limit the processing of your personal information in certain circumstances. - Right to Withdraw Consent:
Where consent is the legal basis for processing, you may withdraw your consent at any time. - Right to Appeal:
If we decline a request, you may appeal our decision. - Managing Communication Preferences:
You can opt-out of promotional emails by using the “unsubscribe” option in our messages. You will still receive non-promotional communications (e.g., order confirmations).
To exercise any of these rights, please contact us using the information provided below. We may ask for verification to ensure the security of your personal information.
User-Generated Content
Any content you submit to public areas of our website, such as product reviews, will be publicly accessible. We cannot guarantee that your privacy will be respected by third parties. Please be mindful of the information you choose to share publicly.
Third-Party Links
Our site may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
Children’s Privacy
Our Services are not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately, and we will take steps to delete it.
International Data Transfers
If you are accessing our Services from outside your home country, please be aware that your personal information may be transferred to, processed, and stored in a different country where data protection laws may differ from your jurisdiction. We take steps to ensure that your personal information is treated securely and in accordance with this Privacy Policy.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call 8334843372 or email us at support@pranax.in or contact us at Pranax, Beleghata Main Road, K.G Bose Sarani, 700085 Kolkata WB, India.