Welcome to PRANAX. We are committed to providing a smooth and reliable shipping experience for our customers. Please read our shipping policy carefully to understand how order processing, dispatch, and delivery timelines work.

1. Order Processing Time

  • Orders are usually processed and dispatched within 1–2 business days.
  • However, in certain situations, dispatch may take up to 15 business days, depending on:
    • product availability,
    • stock status,
    • order volume,
    • customization / assembly requirements,
    • operational delays,
    • technical testing,
    • courier pickup availability,
    • or unforeseen circumstances.

Important: All dispatch timelines mentioned on the website are expected / estimated timelines only and are not guaranteed.

2. Shipping Methods

We may offer the following shipping options depending on the product, location, and service availability:

A. Standard Shipping

  • Standard Shipping is generally provided as per availability.
  • Estimated delivery time: 4–5 business days after dispatch.

B. Light Speed Fast Shipping

  • Our Light Speed Fast Shipping option is designed for faster order handling and priority dispatch.
  • Estimated delivery time: 2–3 business days after dispatch.

Important: Fast shipping charges are taken for priority processing / faster dispatch handling, but the final delivery timeline still depends on the courier partner, route, location, and transit conditions.

3. Estimated Delivery Timelines

All delivery timelines shown on the website, checkout page, order confirmation, WhatsApp, email, or customer support communication are only expected / estimated delivery timelines.

Actual delivery may vary due to factors beyond our direct control, including but not limited to:

  • courier company delays,
  • remote or non-serviceable delivery areas,
  • weather conditions,
  • public holidays,
  • strikes,
  • transportation issues,
  • local restrictions,
  • high order volume,
  • technical or operational delays.

PRANAX does not guarantee exact delivery dates or delivery within a fixed number of days.

4. Shipping Charges

  • Shipping charges, if applicable, will be displayed at the time of checkout.
  • Some products or offers may include free shipping, subject to availability and promotional terms.
  • Additional shipping charges may apply for:
    • fast shipping,
    • bulky items,
    • heavy items,
    • remote locations,
    • re-delivery attempts,
    • special handling.

Shipping charges are generally non-refundable, unless specifically approved by PRANAX.

5. Dispatch and Delivery Delays

While we aim to dispatch and deliver all orders as quickly as possible, delays may occur.

PRANAX shall not be held responsible for delays caused by:

  • courier partners,
  • logistics disruptions,
  • weather or natural events,
  • strikes or shutdowns,
  • government restrictions,
  • incorrect address provided by the customer,
  • customer unavailability,
  • failed delivery attempts,
  • or any other circumstances beyond PRANAX’s reasonable control.

Any dispatch or delivery date provided is only an estimate and should not be treated as a guaranteed commitment.

6. Order Tracking

Once your order has been dispatched, tracking details may be shared through:

  • SMS,
  • WhatsApp,
  • email,
  • or courier tracking link,

depending on availability.

Please note:

  • Tracking updates are controlled by the courier company.
  • Sometimes tracking may take 24–48 hours to update after dispatch.

7. Incorrect Address / Failed Delivery

Customers are responsible for providing a complete and accurate shipping address at the time of placing the order.

If an order is delayed, returned, or undelivered due to:

  • incorrect address,
  • incomplete address,
  • wrong phone number,
  • customer unavailable at delivery,
  • refusal to accept delivery,

then PRANAX shall not be responsible for the delay or failed delivery.

In such cases:

  • re-shipping charges,
  • re-delivery charges,
  • return courier charges,
  • or handling charges

may be charged to the customer.

8. Partial Shipment / Multiple Packages

In some cases, an order may be:

  • shipped in multiple packages,
  • dispatched separately,
  • or delivered in parts,

depending on:

  • product availability,
  • warehouse handling,
  • courier limitations,
  • or packaging requirements.

This shall not be considered a delivery issue unless otherwise confirmed by PRANAX.

9. Damaged Parcel at Delivery

If the outer package appears:

  • tampered,
  • torn,
  • damaged,
  • opened,
  • or suspicious at the time of delivery,

customers are strongly advised to:

  • record a clear unboxing video,
  • take photos immediately,
  • and report the issue to PRANAX within 2 days of delivery.

A valid unboxing video is mandatory for any claim related to transit damage, missing items, wrong item, or physical defect at delivery.

10. Delivery Confirmation

Once the courier partner marks the order as delivered, it shall be considered delivered successfully.

If the customer claims non-receipt after delivery status shows delivered, the customer must first check with:

  • family members,
  • neighbours,
  • security,
  • reception,
  • or the local delivery point.

PRANAX will assist where possible, but final delivery status is subject to courier confirmation and investigation.

11. Important Shipping Disclaimer

All shipping, dispatch, and delivery timelines mentioned anywhere on the website or by customer support are only expected / estimated timelines and are not guaranteed.

PRANAX shall not be liable for any delay caused by courier companies, transit issues, operational delays, or unforeseen circumstances beyond our control.

Fast shipping or priority shipping charges do not guarantee exact delivery within a fixed number of days.

12. Contact Us

For any shipping-related queries, please contact:

Email: care@pranax.in

Address:
PRANAX
Beleghata Main Road
Kolkata – 700085
West Bengal, India